Voice AI Dispatch — Restoration Industry

Your Phone
Never
Sleeps Again

When a pipe bursts at 2AM, your homeowner calls the first company that answers. Midnight Logic picks up instantly, qualifies the emergency, captures the full intake file, and dispatches your crew — while you sleep.

<2s
Answer Time
500+
Simultaneous Calls
24/7
Always On
midnight-logic — dispatch-monitor LIVE
02:14:07[SYS]Inbound call — +1 (619) 555-0182
02:14:08[ALEX]"You're on a recorded line with Midnight Logic dispatch. Is everyone safe?"
02:14:12[CALLER]"Yes — pipe burst in the basement, it's flooding fast."
02:14:14[ALEX]"I have an emergency crew available. What's the property address?"

02:16:44[OK]Intake complete. Dispatching crew.
CallerMaria Gonzalez · (619) 555-0182
Address4821 Miramar Rd, San Diego 92108
Loss TypeCategory 2 — Burst Pipe
ShutoffConfirmed ✓
CarrierState Farm
On-SiteCaller (Maria G.)
Gate Code#4471
StatusCrew Dispatched ✓

The 2AM Call
You Missed
Just Paid
Your Competitor

You built your company on reliability. But the phone doesn't stop at 5PM, and neither do burst pipes, house fires, or flooded basements.

Every unanswered call at 2AM is a homeowner who panics, hits Google, and calls the next number. That job — worth $8,000 to $40,000 — is gone. No callback, no second chance.

Call centers are unreliable, expensive, and lose the details that matter. Your on-call tech shouldn't be taking intake calls — they should be driving to the job.

$180K
Avg annual revenue lost to missed after-hours calls
for a $3M restoration company
Recent Call Activity — Before Midnight LogicLast 24 Hours
02:14 AM
Burst Pipe — Basement Flooding
+1 (619) 555-0182 — Rang 4x, no answer
Missed
03:41 AM
Kitchen Fire — Smoke Damage
+1 (858) 555-0934 — Voicemail, no callback
Missed
04:07 AM
Toilet Overflow — Second Floor
+1 (619) 555-0344 — Rang 5x, voicemail full
Missed
06:22 AM
Sewage Backup — Category 3
+1 (760) 555-0247 — Rang 6x, went to voicemail
Missed

Built For
Restoration.
Nothing Else.

Every feature exists because a restoration owner asked for it. This isn't a generic answering service with your logo on it.

The Filter

Sleep Through
The Noise

Your phone is your lifeline, but it shouldn't be your prison. Non-emergencies are logged silently to your dashboard. Verified floods trigger a Critical Alert Bypass, waking you instantly with the full dispatch file.

  • Solicitor and vendor calls blocked automatically
  • Surface-level mold and cleaning inquiries filtered out
  • Renter calls captured — tenant and landlord info logged for authorization
  • Critical emergencies escalate immediately
call-monitor — liveActive
🚨
Burst Pipe — Category 2
4821 Miramar Rd · 02:14 AM
Dispatched

🚫
Surface Mold Inquiry — Rejected
Non-emergency · Referred out · 11:47 PM
Blocked

🏠
Renter — Landlord Auth Pending
Tenant + landlord info captured · 10:32 PM
Handoff

🔥
Kitchen Fire — Smoke Damage
820 Clairemont Ave · 01:38 AM
Dispatched
The Intake

Perfect FNOL
Data. Every Call.

Human services mishear addresses and forget access codes. "Alex" follows a military-grade intake protocol — every time, on every call, without exception.

Caller name, phone, full address, loss source, water category, insurance carrier, gate code, on-site contact, property type, and service area verification. Your tech arrives ready to work, not just to look.

dispatch-file — #4821
Emergency Dispatch File — Generated 02:16 AM
4821 Miramar Rd, San Diego CA 92108
Caller
Maria Gonzalez
Caller Phone
(619) 555-0182
Loss Type
Category 2 — Grey Water
Source
Burst Pipe — Basement
Water Shutoff
Confirmed ✓
Insurance
State Farm
On-Site Contact
Maria G. — (619) 555-0182
Gate Code
#4471
Property Type
Residential
Service Area
Verified ✓
Crew dispatched — SMS sent to on-call tech
The Vault

Total Liability
Shield

"He said, she said" is over. Every interaction is recorded, transcribed, and stored in your Vault permanently.

Did they deny giving authorization? Did they claim your tech caused the damage? Play the tape. It's a forensic audit trail that protects your license and your reputation.

call-vault — recordings
🎙️
Call — 4821 Miramar Rd
2m 37s · Transcribed · Feb 14, 02:14 AM
Verified
📄
Transcript — 4821 Miramar Rd
Full transcript · 847 words · Feb 14, 02:14 AM
Verified
🎙️
Call — 820 Clairemont Ave
3m 12s · Transcribed · Feb 14, 01:38 AM
Verified
⚠️
Dispute Flag — Martinez
Awaiting review · Feb 11
Pending

Simple Pricing.
No Surprises.

Cheaper than a single missed call. No hidden fees.

After-Hours Dispatch
Your AI dispatcher. Live in 48 hours.
$797/mo
 
⏱ 200 minutes included

AI answers, qualifies, and routes every emergency call into a secure dashboard. Your team reviews and dispatches. Zero integration required — live in 48 hours.

Get Started →
24/7 AI triage — solicitor & renter screening
Full FNOL intake — address, carrier, gate codes, shutoff
Secure dispatch dashboard
SMS alert to on-call tech on every emergency
Storm Surge Mode — 500+ simultaneous calls
Call recording & transcription vault
Bilingual — English & Spanish

Overage on both plans billed at $0.40/min — the Overage Shield.

Questions We
Always Get

Not this one. "Alex" isn't a robot voice — he breathes, pauses, and handles interruptions naturally. Most homeowners never realize they're speaking to software. Don't take our word for it — call the demo line yourself.
Yes. Alex handles Spanish-language calls natively — including the recording disclosure. The intake protocol and dispatch file are generated in your preferred language. Bilingual support is included on all plans.
Yes. The intake protocol is fully configurable. We work with you during onboarding to match your existing intake process — the specific questions, order, and escalation triggers you need.
Alex is trained on restoration-specific language and handles poor audio significantly better than generic voice AI. When critical info can't be confirmed, the system flags the file and triggers an escalation alert to your team.
Yes — ServiceTitan, DASH, Encircle, Xactimate, and JobNimbus are all supported. On the Full Integration plan, the job is created and your tech is routed the moment the call ends. No manual data entry.
Most clients are live within 48 hours. We configure your intake protocol, connect your dispatch routing, and give you a demo number to test. You don't go live until you're satisfied.
Never Miss

Hear It
For Yourself

Get a live demo number in 24 hours. Call it from your phone. Hear exactly what your homeowners will hear at 2AM.